FAQs

FULL-IMAGE™ Tumblers

Q: What are FULL-IMAGE™ Tumblers and FULL-IMAGE™ 3D Tumblers?

A: FULL-IMAGE™ Tumblers are high-quality drinkware featuring top-to-bottom high-gloss photo-quality designs. FULL-IMAGE™ Tumblers use Protected INK® technology, so your drinkware is proven to withstand over 100 dishwashing cycles, with no signs of scratching, scuffing, discoloration or fading. FULL-IMAGE™ Tumblers are BPA-free, FDA approved and are manufactured in our food safe facility in Oshkosh, WI.

FULL-IMAGE™ 3D Tumblers are top-rack dishwasher safe, BPA-free, nearly indestructible plastic cups with one-of-a-kind 3D animation. The cups are proudly made in the USA and are sold in two drinkware styles: 18 oz Tumbler 4-packs and 16 oz Insulated Tumbler 2-packs with leak-resistant lids.

Q: What designs are available with your drinkware?

A: For our FULL-IMAGE™ Tumblers, we offer designs in all 32 National Football League (NFL) teams, all 30 Major League Baseball (MLB®) teams, all 31 National Hockey League (NHL®) teams, over 100 top college teams, all 5 branches of the U.S. Military, Realtree® designs and Lifestyle designs to please a variety of interests.

For our FULL-IMAGE™ 3D Tumblers, we offer designs in all 32 NFL teams, all 30 MLB® teams, 31 NHL® teams, 75 top college teams and all 5 branches of the U.S. Military.

Q: What FULL-IMAGE™ Tumbler product configurations are available to our supporters?

A: Configuration 1: Four (4) - 22 oz Tumblers

Configuration 2: One (1) - 22 oz Tumbler, One (1) - 16 oz Insulated Tumbler with Lid, One (1) - 50 oz Stadium Tumbler

Configuration 3: Two (2) - 16 oz Insulated Tumblers with Lids

Q: What FULL-IMAGE™ 3D Tumbler product configurations are available to our supporters?

A: Configuration 1: Four (4) - 18 oz Tumblers

Configuration 2: Two (2) - 16 oz Insulated Tumblers with Lids

Configuration 3: NFL Fan Pack consisting of Four (4) - 18 oz Tumblers and Two (2) - 16 oz Insulated Tumblers with Lids of the same NFL Team.

Q: Can your drinkware be purchased in retail stores?

A: Unlike other product-based fundraisers, our FULL-IMAGE™ Tumblers are not available in retail stores, so your supporters will only be able to purchase our unique drinkware through your fundraisers.

Q: Are the sample FULL-IMAGE™ Tumbler designs (NFL, MLB®, NHL®) available online for redemption or purchase?

A: No, the 22 oz sample FULL-IMAGE™ Tumbler designs are only available for fundraising organizations to order for their participants to use for demonstration. As a result, the sample Tumbler designs are great to use as exclusive incentives for your participants (e.g.. if you sell 5 or more Fundraising Cards, you get to keep your sample Tumbler).

Q: Are your tumblers dishwasher safe?

A: Yes, our FULL-IMAGE™ Tumblers and FULL-IMAGE™ 3D Tumblers are top-rack, dishwasher safe.

Q: Are your tumblers microwavable?

A: No, we do not recommend using our products in the microwave.

Q: Are your tumblers made in America?

A: Yes, both our FULL-IMAGE™ Tumblers and FULL-IMAGE™ 3D Tumblers are proudly made in the USA. When supporters purchase drinkware or Fundraising Cards from your fundraiser they are not only supporting your group, but also American manufacturing.

Q: I purchased a souvenir Tumbler at a professional sports game and it has Dynamic Drinkware™ molded on the bottom. Are you the same company?

A: Yes, Dynamic Drinkware™, the leader in stadium souvenir drinkware, is our parent company and manufactures our FULL-IMAGE™ Tumblers for the fundraising branch (Dynamic Drinkware Fundraising™). Dynamic Drinkware™ has manufactured souvenir tumblers for the Super Bowl, PGA Open, Kentucky Derby, college football teams and many other premiere events.

Q: Can your products be frozen?

A: It is not recommended that our products be frozen.

Q: Are other professional sports or college teams available?

A: We are often asked why we do not offer certain colleges, NBA teams, NASCAR drivers or other sports licenses. Our decision to add new teams is a detailed process that involves the analysis of a given market, the ability of our customers to sell the teams across the country and the costs associated with additional licensing. We collect requests over the course of the year and our product development team meets annually to conduct the analysis and make additional licensing decisions.

We can’t make any promises, but generally, the more requests we receive, the better the chance of us adding the team. If you would like to make a request, please contact our Customer Care team through our website or call 888-825-9339.


Express

Q: How much profit will my group earn?

A: Your group will earn an automatic $8.00 profit per Fundraising Card sold. With many other product-based fundraisers it takes many sales to achieve the profit of one Fundraising Card sale. For example, a candy bar sale will achieve $0.50 profit, so it would take 16 candy bar sales to equal the profit of one Fundraising Card sale.

Q: How much do we charge our supporters for the Fundraising Cards?

A: Fundraising Cards are $25.00 each.

Q: What do our supporters get when they redeem their Fundraising Cards?

A: Your supporters will receive a set of FULL-IMAGE™ Tumblers in a design of their choice in one of the following configurations:

A: Configuration 1: Four (4) - 22 oz Tumblers

Configuration 2: One (1) - 22 oz Tumbler, One (1) - 16 oz Insulated Tumbler with Lid, One (1) - 50 oz Stadium Tumbler

Configuration 3: Two (2) - 16 oz Insulated Tumblers with Lids

Q: How long does a typical product-based fundraiser last?

A: A typical product-based fundraiser lasts for 2-3 weeks. This time frame creates a sense of urgency and can lead to increased sales since there is only a limited amount of time to purchase.

Q: Are there any upfront costs?

A: No, from the time you submit your Fundraiser Reservation Form, your group has 30 days to pay for the number of Fundraising Cards ordered. Your group will sell Fundraising Cards for $25.00 each and you will keep $8.00 profit per Fundraising Card sold. Your group will remit payment of $17.00 per Fundraising Card to Dynamic Drinkware Fundraising.

Q: What sales materials do you provide?

A: We provide one (1) full color sales catalog and collection envelope for money for each participant in your group.

Q: How do we know how many Fundraising Cards to order?

A: It is best to start with establishing your fundraising goal and number of participants involved. You will earn $8.00 profit per Fundraising Card sold. For example, if your fundraising goal is $4,000.00 and you have 25 participants, your figures would be the following:

Fundraising Goals Number of Participants Profit per Card Sold Total Number of Cards Sold to Achieve Goal Individual Participant Goal
$4,000.00 25 $8.00 500 20

Q: How long does it take for supporters to receive their FULL-IMAGE™ Tumblers redeemed online with their Fundraising Cards?

A: From the time of redemption, the FULL-IMAGE™ Tumblers will ship in 4 weeks to your supporters.


Direct

Q: What is the difference from the Express program?

A: All attributes are the same as the Express program except your participants will take pre-orders for Fundraising Cards instead of ordering Fundraising Cards upfront.

Q: What is the recommended timing for the Direct program?

A: Below is a recommended timeline to ensure supporters receive their Fundraising Cards to redeem in a timely manner:

Week 1: Participants take pre-orders for Fundraising Cards using supplied catalogs and collection envelopes.

Week 2: Fundraising coordinator collects money, tallies number of Fundraising Cards sold and places order with Dynamic Drinkware Fundraising™. Payment for Fundraising Cards is remitted to Dynamic Drinkware Fundraising™ from fundraising organization at this time.

Week 3: Fundraising Cards are delivered to fundraising organization and participants distribute cards to their supporters.


Classic

Q: How much profit will my group earn?

Product Price Profit
FULL-IMAGE 3D Tumblers 18 oz 4-pack $20.00 $8.00
FULL-IMAGE 3D Tumblers (Insulated w/ Lids) 16 oz 2-pack $20.00 $8.00
FULL-IMAGE 3D Tumblers NFL Fan Pack $34.00 $13.60

Q: How does online ordering work?

All organizations receive a free online e-store account to help gain support outside of their community. Supporters simply select the items they want, pay tax, shipping and handling and their order is shipped directly to their doorsteps! Available items include 4-packs of 18 oz FULL-IMAGE™ 3D Tumblers and 2-packs of 16 oz FULL-IMAGE™ 3D Insulated Tumblers with Lids, both sold for $20.00 with $7.00 profit going back to the fundraising organization. Please call 888-825-9339 for additional questions.

Q: Can I buy FULL-IMAGE™ 3D Tumblers directly from your company if I’m not involved in a fundraiser?

A: Yes, and your purchase will support a fundraiser. To order:

1) Go to SpiritCupsDirect.com

2) Select the 3D tumblers you would like to order.

3) At checkout, in the Organization section type in your state abbreviation to select from groups in your state.

4) A list of all active fundraisers in your state will populate and you can select the one closest to you to support.

Q: How do I place my organization’s Master Order?

A: Go to the E-Store and log in with the Customer ID and Password you received during the initial sign-up process. Place your Master Order using categories on the left and add items to your shopping cart. Review your shopping cart and then checkout. You can also mail in the top copies of your participants’ order forms and we will place your Master Order for you.

Q: I forgot my customer ID or password – how can I retrieve it?

A: When placing your Master Order you will be asked to sign in. If you know your customer ID, but not your password, click on “Forgot Your Password.” Provide your customer ID and the password will be emailed to the fundraising coordinator who started the program. If you have forgotten both your customer ID and password, please call Customer Care at 888-825-9339.

Q: What payment types do you accept?

A: We accept payment by credit card (Visa, MasterCard, AMEX and Discover), check/money order or school purchase order.

Q: How long will it take for my organization to receive the final order?

A: Once your organization submits your Master Order, we will ship your order within 3 weeks, providing we have received your payment or purchase order within five days of receipt of the Master Order. Please see the image below to illustrate the time frame.

Timeframe

Q: I received a payment error – what could be the problem?

A: Please verify your payment information. If you are making payment using Visa Debit, please verify your daily limit amount with your bank. This is a common payment error for orders over $500. Please contact Customer Care at 888-825-9339 if you have questions.

Q: Will sales tax be added to organization orders?

A: At this time, select states are required to pay sales tax. For more information click here.

Q: Is there a shipping and handling fee?

A: First order – Shipping will be waived on orders of 250+ items with a flat $30 charge on orders under 250 items.

Subsequent Orders – Shipping will be waived on one additional order within 30 days of placing first order.

Q: I ordered the wrong item. Can I return it and swap it for the correct one?

A: Yes, please return the product and enclose a Return & Exchange form.

Returns & Exchanges Policy

You may return and exchange products with your sales receipt or packing slip within 30 days from your date of delivery for the exchange of a product of similar value. Please note that non-defective returns must be returned in new and unused condition along with its original packing materials. Returns will be processed within 10 days of receipt.

Q: We’ve already submitted our Master Order, but we’re interested in ordering additional product. How do we place an additional order?

A: Go to the E-Store and log in with the customer ID and password you used to place your Master Order. Place your additional order using categories on the left and add items to your shopping cart. Review your shopping cart and then check out. For additional help, see the Quick Reference Guide. Shipping will be waived on one additional order within 30 days of placing first order.

Q:  What if an item ordered is out of stock or discontinued?

A: Drinkware items ordered that out of stock will be substituted with a Fundraising Card. The supporter who ordered the out of stock or discontinued item will be able to redeem the Fundraising Card for any of our drinkware designs/configurations on DDFundraising.com per the instructions on the back of the Fundraising Card they receive.